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Chief Program Officer
The YWCA Greater Harrisburg is seeking qualified candidates for the position of Chief Program Officer (CPO). A key member of the CEO’s leadership team, the CPO will be responsible for the oversight of the following YWCA programs: Violence Intervention and Prevention, Legal Center, Visitation Center, Childhood Development Programs, Housing Programs, Veterans Services and Job Readiness Services. The CPO will work with directors of the respective programs to ensure comprehensive, quality service delivery and compliance. Additionally, the CP will work with the Vice President of Grant Management in order to secure necessary funding.
Basic duties include, but are not limited to, the implementation and monitoring of performance standards to meet requirements of respective funding sources, recommending and implementing policies and procedures, working with directors to identify and recommend new directions, seeking resources and potential partnerships, and attending department meetings and advisory board meetings.
Qualifications include: a bachelor’s degree in human services, social services, business administration or related field; master’s degree in program or non-profit management preferred; four (4) to six (6) years’ experience in non-profit leadership, as well as experience in
Client and Community Service Representative
Part Time and Floater positions available
This position provides front-line customer service and support to the YWCA and its community. The CCS Representative is responsible for providing proper visitor accommodations; answering and distributing all calls coming into the YWCA’s main switchboard, using trained protocol to answer SA/DV hotline calls, walk-ins, and Housing and Homelessness Services client support; providing information about the YWCA, as well as community referrals to interested parties (internal and external).
Part time hours: Saturday and Sunday, 4 pm to midnight and assisting with front desk coverage when needed to ensure 24 hour coverage is maintained.
Floater hours: May include covering shifts during the work week, weekend and holidays, including the 8 a.m. – 4 p.m. shift, 4 p.m. to midnight, or midnight to 8:00 a.m. shift.
This position requires at least two years customer service and light data entry skills; Act 33, State Police Clearances and FBI Clearances; flexibility and availability for off-work hours; strong interpersonal, communication and listening skills; and the ability to maintain confidentiality.